Frequently Asked
Questions at 1x

Creating a 1x account takes less than two minutes. Click the Register button at the top of any page, fill in your name, email address, mobile number, and choose a strong password. Verify your mobile number with the OTP sent to your phone and your account is ready to use. You can deposit and start playing immediately after registration. Make sure you are 18 or older before signing up — 1x is strictly an 18+ platform.

No. Each player is allowed only one active account at 1x. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and any pending withdrawals being cancelled. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password". Enter the email address or mobile number linked to your account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

Yes. 1x may ask you to verify your identity before processing larger withdrawals or if there is any unusual activity on your account. Verification typically requires a copy of a government-issued ID such as your National ID card or passport, and sometimes a selfie for confirmation. This process protects your account and ensures your winnings are paid to the right person. Verification is usually completed within 24 hours.

1x accepts all major mobile banking methods popular in Bangladesh including bKash, Nagad, Rocket, and Upay. Bank transfers are also supported for larger deposits. All transactions are processed securely and your financial details are never stored on the 1x platform. The available payment options are shown in full when you visit the deposit section inside your account.

The minimum deposit at 1x is kept low so that players of all budgets can get started. The exact minimum varies slightly depending on the payment method you choose, but in most cases you can start playing with a very small initial deposit. Check the deposit page inside your account for the current minimum for your preferred payment method.

Deposits via bKash, Nagad, and Rocket are credited to your 1x account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take longer depending on your bank's processing time. If your deposit has not appeared after 30 minutes, contact the 1x support team with your transaction reference number and they will resolve it quickly.

1x does not charge any fees on deposits from its side. However, your mobile banking provider such as bKash or Nagad may apply their own standard transaction charges. These are set by the payment provider and are outside of 1x's control. Always check your mobile banking app for any applicable charges before sending a deposit.

Log in to your 1x account and go to the Withdrawal section. Select your preferred payment method — bKash, Nagad, Rocket, or bank transfer — enter the amount you want to withdraw, and confirm the request. Make sure the account details you enter match the ones registered with your 1x profile. Withdrawals are processed by the 1x finance team and most are completed within 24 hours.

Most withdrawals at 1x are processed within 24 hours of the request being submitted. Mobile banking withdrawals to bKash and Nagad are typically the fastest. Bank transfers may take one to three business days depending on your bank. If your withdrawal has not arrived within the stated timeframe, contact support with your withdrawal reference number for an update.

Withdrawals can be delayed or rejected for a few reasons: your account may require identity verification, you may have an active bonus with wagering requirements that have not yet been met, or the payment details you entered may not match your registered account information. Check your email for any messages from 1x regarding your withdrawal, or contact support directly at [email protected] for a clear explanation.

Yes, there is a minimum withdrawal amount at 1x, and it is kept low so that even smaller wins are worth cashing out. The exact minimum depends on the withdrawal method selected. You can find the current minimum withdrawal limits for each payment method in the Withdrawal section of your account dashboard.

New players at 1x receive a 150% welcome bonus on their first deposit. This means if you deposit ৳1,000, you will receive an additional ৳1,500 in bonus funds, giving you ৳2,500 to play with. The welcome bonus applies to eligible slot games and must be wagered a set number of times before it can be withdrawn. Full terms are available on the Promotion page.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place bets totalling ৳20,000 using that bonus before it converts to withdrawable funds. Progress towards the wagering requirement is tracked in your account. Different games may contribute different percentages towards the requirement — slots typically contribute 100%.

Yes. 1x runs regular promotions for existing players including reload bonuses, free spin drops tied to new game launches, cashback offers on net losses, and seasonal tournament events. The best way to stay updated is to check the Promotion page regularly and enable push notifications on the 1x app so you never miss a deal.

In most cases you can forfeit an active bonus from within your account settings. However, forfeiting a bonus will remove the bonus funds and any winnings generated from those bonus funds. Your real money balance will remain unaffected. If you are unsure whether to keep or cancel a bonus, contact the 1x support team before making a decision — they can explain the impact clearly.

1x offers a wide range of games including video slots, live casino games, poker, video poker, roulette, blackjack, baccarat, and sports betting. Featured titles include Phoenix Rises, Legend of Perseus, Poker, and Joker Poker. The full game library is accessible from the Game page and detailed stats for each title are on the Game Information page.

Yes. All games at 1x use certified random number generators (RNG) that are independently tested and audited by third-party testing laboratories. The published RTP percentages are accurate and reflect real long-term payout performance. 1x only works with reputable game providers whose titles meet strict fairness standards. You can view RTP data for individual games on the Game Information page.

Yes. 1x has a full live casino section with real dealers streaming in HD. You can play live blackjack, live roulette, live baccarat, and live poker at any time of day. Multiple table limits are available to suit both casual players and high-rollers. The live casino works on both desktop and mobile, including through the 1x app.

Poker at 1x covers classic formats including Texas Hold'em where skill and strategy play a major role. Joker Poker is a video poker variant that adds a wild Joker card to the standard 52-card deck. The Joker can substitute for any card to complete a winning hand, which increases variance and creates opportunities for bigger payouts. Joker Poker has one of the highest RTP percentages in the 1x library at 98.6%.

Yes. The 1x app is available for both Android and iOS devices. You can download it directly from the App page. The app gives you full access to all games, sports betting, deposits, withdrawals, and promotions. It is optimised for touch screens and loads games quickly even on a standard 4G connection. Push notifications keep you updated on new bonuses and promotions.

The 1x app is compatible with most Android devices running Android 6.0 or higher. It runs smoothly on mid-range Android phones that are common in Bangladesh. If you are installing the app from the App page rather than the Google Play Store, you may need to enable installation from unknown sources in your phone's security settings. Full installation instructions are provided on the App page.

Yes. All 1x games are fully playable through a mobile browser without downloading anything. Simply visit 1x-1x.com on your phone's browser and log in to your account. The website is fully responsive and works well on Chrome and other modern mobile browsers. However, the 1x app provides a faster, smoother experience with push notifications and is recommended for regular players.