1x Privacy Policy

1 Introduction

1x is an online gaming and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy of every person who uses our platform. This Privacy Policy sets out in plain language what personal data we collect from you, why we need it, how we use it, and how long we keep it.

This policy applies to all users of the 1x website at 1x-1x.com, the 1x mobile app available at /app, and any other 1x service or communication channel. It covers data collected when you browse the site, register an account, make a deposit, place a bet, contact support, or interact with any feature of the platform.

1x acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about this policy or how your data is handled, please contact us at [email protected].

2 Data We Collect

We collect personal data in two main ways — information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender (required for account registration and age verification).
• Email address and mobile phone number (used for account communication and two-factor authentication).
• Residential address (required for identity verification and regulatory compliance).
• Payment information including bKash, Nagad, or Rocket account details (used to process deposits and withdrawals).
• Identity documents such as a national ID card or passport (required for KYC verification).
• Any information you provide when contacting our support team.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited, time spent on the platform, and features used.
• Betting and gaming activity including game history, bet amounts, and session duration.
• Cookie and tracking data as described in Section 5.

3 How We Use Your Data

1x uses your personal data only for legitimate purposes that are necessary to provide the platform and comply with our legal obligations. We do not use your data for purposes that are incompatible with those stated here.

• Account management: To create and maintain your 1x account, verify your identity, and manage your preferences.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and gaming licence conditions.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of the bonus system.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our Responsible Gaming commitments.
• Customer support: To respond to your queries, complaints, and requests efficiently.
• Platform improvement: To analyse how the platform is used and make improvements to the user experience.
• Marketing communications: To send you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

4 Sharing Your Data

1x does not sell, rent, or trade your personal data to any third party. We only share your data in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with our payment partners (such as bKash, Nagad, and Rocket) solely to process your transactions. These partners are bound by their own privacy and security obligations.
• Identity verification providers: We use third-party KYC services to verify your identity documents. These providers process your data under strict confidentiality agreements.
• Game providers: Some games on the 1x platform are provided by third-party software developers. Your username and game activity may be shared with these providers to deliver the game experience. No financial or identity data is shared beyond what is necessary.
• Regulatory and law enforcement authorities: We may be required by law to disclose your data to regulators, law enforcement agencies, or courts. We will only do so when legally obligated and will inform you where permitted by law.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, we may share relevant data with fraud prevention organisations.

5 Cookies

1x uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1x platform. For more information on managing cookies, refer to your browser's help documentation.

6 Data Security

Protecting your personal data is a priority for 1x. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the 1x platform is encrypted using SSL/TLS protocols.
• Sensitive data including passwords and payment details is stored in encrypted form and never in plain text.
• Access to personal data within 1x is restricted to authorised personnel who need it to perform their job functions.
• Our systems are regularly monitored for vulnerabilities and security incidents.
• We maintain incident response procedures to address any data breaches promptly and notify affected users where required by law.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

7 Data Retention

1x retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AML and gaming regulations.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to three years to assist with dispute resolution and service improvement.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

You have a number of rights in relation to your personal data held by 1x. These rights are set out below. To exercise any of them, please contact us at [email protected].

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

9 Minors

The 1x platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 1x or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, we will take immediate steps to verify the claim and, if confirmed, delete the account and all associated personal data without delay. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

10 Changes to This Policy

1x may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of the 1x platform after any changes have been published constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how 1x protects your privacy. If you disagree with any changes, you have the right to close your account and request deletion of your data as described in Section 8.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1x handles your personal data, please get in touch with our privacy team. We are committed to resolving all privacy-related queries promptly and transparently.

• Privacy enquiries: [email protected]
• General support: [email protected]
• Live Chat: Available within your 1x account after login.
• FAQ: Visit our FAQ page for answers to common questions.

For data deletion or access requests, please email us with your registered account email address and a brief description of your request. We will acknowledge your request within 72 hours and provide a full response within 30 days.